Frequently Asked Questions

We're doing our very best to answer any possible question you may have, if your question is not listed below please get in touch. Click a question to reveal it's answer.

How do I know that you are a genuine UK registered pharmacy?

Keen Pharmacy is registered in Great Britain with the General Pharmaceutical Council (GPhC) which is the regulatory body for pharmacies and pharmacists in the UK. The green box at the foot of the home page shows our registration number and you can link through to the registers of the GPhC to check.

How do I use the online doctor service ?

Simply click on the Online Doctor button on the website and that will take you straight through to PharmaDoctor. You then select the condition you are concerned about and then start your consultation. Remember consultations are free - they consist of an indepth questionnaire and the doctor will review your answers. If the doctor approves your request he will issue a prescription which is sent directly to Keen Pharmacy and we will then dispense the product and you may either collect it from the pharmacy or we will send it by first class delivery to your home, work or the hotel you are staying at.

Why do you limit the number of packs I can buy of certain items?

All the pharmacy sales are monitored and checked by the pharmacist and the sale of certain products in the UK is limited by law to a defined quantity. We are a UK registered pharmacy and abide by the Code of Ethics as laid down by the General Pharmaceutical Council and have a duty of care to the customer to limit the quantities of certain products sold to an individual just as a high street chemist would.

Can I collect my items from the store?

Yes. You may order online and collect your goods from the store free of charge.Keen Pharmacy is handily located on the A34 between Congleton and Scholar Green, not far from Little Moreton Hall. There is ample parking outside the store and we are always on hand to help with heavy items. Items ordered by 4.00pm will be available for collection from 10.00am the next working day. The pharmacy is open 9.00am until 5.00pm Monday to Friday. Other collection times are available by arrangement

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